Refund policy
Returns and Refunds Policy
The Rutt Edit
At The Rutt Edit, we want you to love your purchase. If something isn’t quite right, our returns and refunds policy explains how we can help.
1. Returns
If you change your mind about your purchase, you have the right to cancel most online orders under UK consumer law.
Please notify us within 14 days of receiving your order if you wish to cancel. You will then have a further 14 days to return the goods.
Returned items should be unused, in their original condition and, where reasonably possible, in their original packaging, including any accessories supplied.
Your statutory cancellation rights are not affected if you have handled an item only as necessary to inspect its nature, characteristics and functioning.
2. How to Request a Return
To request a return, please contact us at [insert your customer service email address] with:
- Your order number.
- The item you wish to return.
- The reason for your return, if applicable.
We will provide instructions for returning your item.
Please do not send items back without contacting us first.
3. Return Postage
If you are returning an item because you have changed your mind, you are responsible for the direct cost of return postage, unless we state otherwise.
We recommend using a tracked delivery service and keeping your proof of postage, particularly for fragile items.
If an item is faulty, damaged or not as described, please contact us. We will arrange an appropriate remedy in accordance with your legal rights, including covering reasonable return costs where required.
4. Damaged, Faulty or Incorrect Items
We take care when preparing and packing your order. However, if your item arrives damaged, faulty or incorrect, please contact us as soon as possible at Support@theruttedit.co.uk.
Please include your order number, a description of the issue and photographs where possible.
We will assess the issue and work with you to arrange an appropriate solution, such as a replacement, repair or refund, depending on the circumstances and your legal rights.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
Where a refund is due, it will be issued to your original payment method.
For cancellations under the statutory 14-day cooling-off period, refunds will normally include the standard outbound delivery cost you paid, but not any additional cost arising from choosing a more expensive delivery method.
We will issue eligible cancellation refunds within 14 days of receiving the returned goods or, if earlier, receiving evidence that you have sent them back, in accordance with applicable law.
Your payment provider may take additional time to display the refund in your account.
6. Items That Cannot Be Returned
Some items may be excluded from the usual change-of-mind cancellation right where a legal exception applies, such as personalised goods made to your specifications or certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
We will explain any applicable exception before purchase where required.
This does not affect your rights if an item is faulty, damaged or not as described.
7. Exchanges
If you would like to exchange an item, please contact us at support@theruttedit.co.uk before returning it. Exchanges are subject to product availability.
Where an exchange is not available, we can explain the applicable return and refund options.
8. Contact Us
If you have any questions about returns or refunds, please contact:
The Rutt Edit
Email: support@theruttedit.co.uk
Website: https://www.theruttedit.co.uk
We aim to respond to customer enquiries as soon as reasonably possible.
Nothing in this policy limits or excludes your statutory rights under UK consumer law.