Terms of service

Last updated: 14 October 2026

1. Introduction

Welcome to The Rutt Edit.

These Terms of Service govern your use of our website, https://www.theruttedit.co.uk, and any purchases made through our online store.

In these terms, “we”, “us” and “our” refer to The Rutt Edit, and “you” refers to any visitor or customer using our website.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

2. Our Products

The Rutt Edit offers thoughtfully selected homeware and lifestyle products designed to bring a considered, timeless feel to your home.

We make every reasonable effort to ensure that product descriptions, photographs, colours, dimensions and other details are accurate.

However, colours and finishes may appear slightly different depending on your device and screen settings. Any such variation does not affect your statutory rights.

We reserve the right to correct errors, update product information and discontinue products where necessary.

3. Product Availability

All products are subject to availability.

We aim to keep stock information accurate, but occasionally an item may become unavailable after an order has been placed.

If we cannot fulfil your order, we will contact you and arrange an appropriate refund for any payment taken for the unavailable item.

4. Prices and Payments

All prices are displayed in pounds sterling (£), unless stated otherwise.

Prices and delivery charges will be shown before you complete your purchase. Any applicable taxes will be included or disclosed as required by law.

We reserve the right to change prices at any time. Changes will not affect orders that we have already accepted, except where an obvious pricing error or another lawful reason applies.

Payment must be completed using the payment methods available at checkout.

5. Orders and Contract Formation

When you place an order, you are making an offer to purchase the selected products.

You will receive an order confirmation email acknowledging your order. A contract will be formed in accordance with the order acceptance process communicated at checkout.

We reserve the right to refuse or cancel an order where there is a legitimate reason, such as suspected fraud, a product being unavailable or an obvious pricing error.

If payment has been taken for an order that we cancel, we will arrange a refund.

6. Delivery

We aim to dispatch and deliver orders within the estimated timeframes displayed at checkout or on the relevant product page.

Delivery times are estimates unless we expressly agree otherwise. We will communicate any significant delays where reasonably possible.

Delivery charges, available delivery methods and any geographical restrictions will be displayed before checkout.

You are responsible for providing an accurate delivery address and contact details. If an order cannot be delivered because incorrect information was provided, please contact us so we can discuss the available options.

Your statutory rights relating to delivery remain unaffected.

7. Returns and Refunds

Our Returns and Refunds Policy explains how to return products and request refunds.

For most online purchases, UK consumers have a statutory right to cancel within 14 days of receiving their goods, followed by a further 14 days to return them.

Certain legal exceptions may apply. Faulty, damaged or incorrectly described products are subject to your statutory rights.

Please read our full Returns and Refunds Policy before making a purchase. It is available through our website footer.

Nothing in these terms limits or excludes your statutory consumer rights.

8. Damaged or Faulty Products

We take reasonable care when preparing and packaging orders.

If your product arrives damaged, faulty or not as described, please contact us at [insert customer service email address], providing your order number and details of the issue.

Photographs may help us assess the problem more quickly.

We will work with you to resolve the issue in accordance with applicable consumer law.

9. Website Use

You agree to use our website lawfully and not to:

Engage in fraudulent, misleading or unlawful activity.

Attempt to interfere with the security or operation of our website.

Introduce malicious software or harmful code.

Copy or misuse website content for unlawful purposes.

We reserve the right to restrict access to our website where there is a legitimate reason to do so.

10. Intellectual Property

Unless otherwise stated, the content on this website, including our branding, logos, product descriptions, photographs, graphics and design elements, belongs to The Rutt Edit or is used with appropriate permission.

You may not reproduce, distribute, modify or commercially use this content without prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers and delivery companies.

We are not responsible for the independent content or operation of third-party websites. Your use of third-party services may also be subject to their own terms and policies.

This does not affect any rights or obligations we have under your purchase contract or applicable law.

12. Privacy

We handle personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how your personal information is collected, used and protected when you visit our website or place an order.

13. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, nothing limits your statutory rights as a consumer or our liability for matters that cannot legally be excluded or restricted.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise outside the scope of our legal obligations.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website or legal obligations.

The latest version will be published on this page, with the updated date shown at the top.

Any changes will not retrospectively alter an existing order contract where doing so would be unlawful.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer, you may also benefit from mandatory legal protections available in the country where you live.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: support@theruttedit.co.uk

The Rutt Edit

Website: https://www.theruttedit.co.uk

Email: support@theruttedit.co.uk

We aim to respond to enquiries as soon as reasonably possible.