FAQ
Frequently Asked Questions
Everything you need to know about our services, process, and booking.
General
What areas do you cover
We currently offer home organisation services across Surrey and London. If you’re unsure whether your location falls within our service area, please get in touch before booking.
What services do you offer
We offer tailored home organisation services including Minimalist Home Resets, Luxury Organisation, Move In / Move Out Setups, wardrobe organisation, kitchen organisation, pantry organisation, and general decluttering.
How do I get started
We offer tailored home organisation services including Minimalist Home Resets, Luxury Organisation, Move In / Move Out Setups, wardrobe organisation, kitchen organisation, pantry organisation, and general decluttering.
Bookings & Payments
How does the booking process work
Our booking process begins with an enquiry. Once we review your requirements, we’ll discuss your project, provide a personalised quote, and confirm your booking.
Is a deposit required
Yes. A deposit may be required to secure your appointment. This will be confirmed during the booking process.
What payment methods do you accept?
We currently accept payment via bank transfer only. Once your booking has been confirmed, an invoice will be sent with payment details and instructions. Deposits and final balances must be paid within the timeframe outlined on your invoice to secure and confirm your appointment.
Can I reschedule my booking?
Yes. If you need to reschedule, please provide as much notice as possible so we can accommodate an alternative date where available.
Services
What is a home reset
A Home Reset is a focused organisation service designed to restore order, improve functionality, and create systems that are easier to maintain in everyday life.
What is Luxury Organisation?
Luxury Organisation is a premium service designed to create elevated, beautifully structured spaces through tailored organisation systems, intentional styling, and functional zoning.
What is functional zoning
Functional zoning is the process of organising your home into purposeful sections based on how you use each space. This creates better flow, easier maintenance, and improved functionality.
Move In / Move Out
Do you unpack everything
Yes. We can fully unpack and organise your belongings into practical, tailored systems so your new home feels settled and ready from day one.
Can you help with packing?
Yes. For move-out projects, we can assist with decluttering, sorting, and preparing your belongings for a smoother move.
Can multiple rooms be organised?
Absolutely. We offer single-room, multi-room, and full-home organisation services depending on your needs.
During your session
Do I need to be home?
We recommend being present at the beginning of the session to discuss priorities, preferences, and any specific instructions.
Will you tell me what to get rid of?
We guide the decluttering process, but all final decisions remain with you.
Do you provide storage products?
We offer tailored storage recommendations based on your space and needs. Product sourcing can be included where agreed.
Pricing
How is pricing calculated
Pricing is based on the size of the space, the level of organisation required, project complexity, and whether product sourcing is needed.
Do you offer custom quotes?
Yes. Every home and project is different, so all quotes are tailored to your specific needs.
Policies
What is your cancellation policy
Cancellation terms will be outlined during booking. Deposits may be non-refundable depending on the notice period provided.
Are your services confidential
Yes. Client privacy and discretion are always respected.
Do you take before and after photos?
Yes, before and after photos may be taken for portfolio and social media purposes. If you prefer not to have your space photographed, simply let us know before your appointment.